REFUNDS, RETURNS AND REPLACEMENT POLICY

GENERAL

Customer satisfaction is important to us. Due to the nature of pharmaceutical and healthcare products, certain items cannot be returned once supplied.

NON-RETURNABLE ITEMS

For health, safety, and regulatory reasons, the following products cannot be returned:

• Prescription medicines.
• Scheduled medicines.
• Opened healthcare products.
• Products with broken seals.
• Temperature-sensitive products.
• Personal care products that have been opened.
• Products that have been stored outside recommended conditions after delivery.

ELIGIBLE RETURNS

A customer may be entitled to a replacement, refund, or credit where:

• An incorrect product was supplied.
• A product arrives damaged.
• A product is defective upon receipt.
• A product is materially different from the product ordered.
• A shipment is confirmed lost in transit.

DAMAGED OR INCORRECT PRODUCTS

Customers must notify us within forty-eight (48) hours of receiving the shipment and provide supporting photographs where applicable.

DEFECTIVE PRODUCTS

Where a product is defective, customers should contact customer support immediately. We may require supporting evidence before approving a refund or replacement.

REFUNDS

Approved refunds will be processed to the original payment method within seven to fourteen (7-14) business days.

RIGHT TO REFUSE RETURNS

We reserve the right to refuse returns where products have been opened, tampered with, improperly stored, or where regulatory restrictions prohibit their return.